FAQ

Frequently Asked Questions

How long does it take to receive my order?

All items are handcrafted with care. Please allow up to 2 weeks processing time before shipping. If your order is urgent, feel free to reach out—we’ll do our best to help!

Do you offer custom designs?

Absolutely! We love bringing your ideas to life. Whether it’s a custom name plaque, a special gift, or something unique, send us a message and we’ll work with you to create it.

What materials do you use?

We use high-quality materials including sustainably sourced wood, acrylic, natural finishes and recycled timber. 

Can I request a design I’ve seen elsewhere?

While we respect all artists and their work, we can create something inspired by what you love, without directly copying. Let’s collaborate on a piece that’s truly yours!

Do you ship Australia-wide?

Yes! We currently ship Australia-wide. Shipping fees and times may vary depending on your location.

How will I know when my order is on the way?

You’ll receive an email notification with tracking details once your order has been dispatched.

What if there’s an issue with my order?

If something’s not right, please contact us within 7 days of receiving your item. We’ll do everything we can to make it right.